Privacy Policy

Last Updated: January 2025

At DVR Enterprises, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and safeguard data through our website, chatbot, CRM, billing services, web solutions, and insurance support services.

1. Information We Collect

1.1 Personal Information

  • Name
  • Mobile Number
  • Email Address
  • Address (if required)
  • Business or service details
  • Insurance/Billing/POS/Web requirements

1.2 Technical & Automatic Data

  • IP Address
  • Device information
  • Browser details
  • Analytics & cookies
  • Visited pages and time spent

1.3 Third-Party Sources

We may receive information from insurers, service partners or marketing platforms.

2. How We Use Your Information

  • To respond to service inquiries
  • To generate insurance quotes and policy support
  • To activate billing software & POS services
  • To manage CRM-based support & follow-up
  • To send service alerts, reminders or offers
  • To improve website and service experience

Your data is never sold to third parties.

3. Sharing of Information

We may share your information with:

  • Insurance companies
  • Billing/POS service providers
  • Technology & web partners
  • Legal authorities when required

4. Cookies & Tracking

We use cookies for analytics, website performance, personalization and ad retargeting.

5. Data Security

We follow strict data protection methods including secure servers, encrypted systems, limited access and periodic backups. However, no digital system is 100% secure.

6. CRM & Chatbot Data

  • Your chatbot or form submission is securely stored
  • Only authorized DVR team members can access it
  • Used strictly for service communication

7. Your Rights

  • Right to access your data
  • Right to correct information
  • Right to request deletion
  • Right to withdraw communication consent

8. WhatsApp & Communication Consent

By contacting us through WhatsApp or chatbot, you consent to receive updates, quotes and service-related messages. You may request to stop messages anytime.

9. Third-Party Links

External websites linked from our site are governed by their own privacy policies.

10. Children's Privacy

We do not collect data from children under 13 intentionally.

11. Changes to This Policy

Updates to this policy will be posted on this page with a revised date.