Refund & Return Policy

At DVR Enterprises, we aim to offer transparent, reliable services across insurance support, billing software, POS machines, hardware sales, and digital services. This Refund & Return Policy explains when refunds, replacements, or cancellations are allowed.

Refunds are allowed only under IRDAI guidelines:

• Duplicate or accidental premium payment
• Policy cancelled during free-look period (usually 15 days)
• Online payment technical errors

Refunds are NOT applicable when:

• The insurer has issued the policy
• Free-look period has expired
• Required documents are not submitted

Note: All insurance refunds are processed directly by the insurance company.

Refund NOT applicable for:

• Activated license keys
• Cloud accounts already created
• Installed or configured software
• Customized modules already delivered
• Training already provided

Refund MAY be given only when:

• Payment was made by mistake
• Software activation failed and cannot be resolved

Eligible for Replacement (within 7 days):

• Physical damage during delivery
• Device not powering ON upon arrival
• Wrong product delivered
• Manufacturing defect verified by support team

NOT Eligible for Return:

• Used or physically damaged by customer
• Compatibility issues due to customer hardware
• Customer changes mind after purchase
• Liquid damage or mishandling

Hardware warranty follows the manufacturer's policy.

Refund NOT applicable when:

• Project work has started
• Domain/hosting has been purchased
• Designs or drafts already shared
• Website partially or fully delivered
• Client-caused delays

Partial refund MAY be allowed only if:

• No major work has started
• No external cost incurred

Once activated, the following are non-refundable:

• Billing software subscriptions
• Cloud storage/service plans
• Hosting or domain renewal
• Email service renewals
• Annual maintenance plans

If you made a duplicate or excess payment, the refund will be issued within 5–7 business days after verification.

You may cancel a service only before activation or before work begins. Once activated or started, cancellations are not eligible for refund.

Please provide:

• Name & Mobile Number
• Invoice or Transaction ID
• Product/Service Name
• Reason for request
• Photo/Video proof (for hardware issues)

Refund/replacement requests usually take:

• 5–7 business days for review
• 7–10 days for refund completion (bank dependent)

DVR Enterprises reserves the right to approve, reject, or request additional information regarding any refund or return request.